Privacy Policy

Personal Information

We collect information that you provide directly to us when you register for an account, create or modify your profile, set preferences, or make purchases through the Services. This information may include:

• Name, email address, and phone number
• Profile information such as username and password
• Payment information, including credit card details and billing address
• Property preferences and investment criteria
• Communications you send to us

Usage Information

We collect information about your use of the Services, including:

• Properties viewed and saved
• Search criteria and filters applied
• Interactions with property listings and tools
• Time spent on different features

Device Information

We collect information about the device you use to access our Services, including:

• IP address
• Web browser type and version
• Operating system
• Mobile device identifiers

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve the Services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Personalize and improve your experience
• Monitor and analyze trends, usage, and activities
• Provide customized property recommendations
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

We may share information about you as follows:

• With vendors, service providers, and consultants that perform services for us, including data storage, maintenance services, database management, web analytics, payment processing, and marketing.
• With real estate partners when necessary to fulfill your service requests, such as connecting you with lenders, contractors, or title companies.
• In response to legal process or a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.
• With your consent or at your direction, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These measures include:

• Encryption of sensitive personal information
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure data storage and transmission practices

However, no security system is impenetrable and we cannot guarantee the security of our systems or your information.

Account Information

You may update, correct or delete your account information at any time by logging into your online account or emailing us at privacy@homestream.com. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Marketing Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at privacy@homestream.com or call our toll-free number at 1-800-555-8765.

We may modify this Privacy Policy from time to time. If we make material changes to this policy, we will notify you by email or through a notice on our website prior to the change becoming effective. Your continued use of the Services after any changes indicates your acceptance of the new Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at: